EasyExpense

Let’s get it sorted.

For help with EasyExpense, email contact@brighteng.org.

Include your app version, iOS version, and what happened. You can export diagnostics from Settings → Data & Tools. Review any attachments first and avoid sending receipts or financial details unless they are needed for your request.

Common questions

How do I back up or move my expenses?

Open Settings → Data & Tools → Import & Export. A JSON backup includes saved receipts and detailed splits. CSV is useful for spreadsheets, but it does not contain receipt images. Imports add missing records rather than replacing existing edits.

How do I restore or cancel a subscription?

Use Restore Purchases in the app’s subscription menu while signed in to the Apple Account used for the purchase. To change or cancel renewal, open iOS Settings → your name → Subscriptions. Deleting the app or its profile does not cancel a subscription.

How do Family Sharing and the family ledger differ?

Apple Family Sharing can share the Family subscription’s purchase benefits within your Apple family group. Ledger access is separate: its owner must invite each participant through iCloud. Sharing a subscription does not automatically reveal your ledger.

What happens when I add seats?

Pro starts with one member, the owner. Family starts with six members including the owner. A seat add-on adds its selected number to that base limit. You can have one active seat package at a time; monthly and annual options provide the same capacity.

Why isn’t my iCloud data appearing?

Check that iCloud is available on your device and personal sync is enabled in EasyExpense. Family members must accept their invitation using their own iCloud account. Reopen the app with a working connection and check sync status. Pending offline edits need time to upload.

How does receipt scanning work?

Text recognition runs on your device. Review the merchant, currency, total, and any proposed line items before saving. Photos with good lighting and a clear total usually give better results.

Why didn’t a reminder arrive?

Check iOS notification permissions, Focus settings, and EasyExpense’s notification preferences. Budget checks occur when the app opens or data changes. Bill reminders are scheduled ahead when the app runs.

Your data and account

Read the privacy policy for storage, sharing, exports, and deletion information. Contact support if you need help with an invitation or a data request.